• 1. Booking

    These booking conditions govern all bookings with istanbulsightseeing.com

    Any booking made or order placed by you whether through the company's website or other wise shall be deemed as an offer by you to purchase the relevant package or other holiday arrangement subject to these booking conditions. No contract between you and istanbulsightseeing.com shall come into existence until istanbulsightseeing.com accepts full payment and issues a confirmation invoice.

    The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services with istanbulsightseeing.com are currently only available to persons who are at least 18 years old. By submitting a booking you warrant and confirm to us that you comply with these arrangements.

    Istanbulsightseeing.com is the online booking site and trading name of Ths Tourism & Travel Co Ltd whose registered office is at Sirkeci #54 34410 Istanbul Turkey.

  • 2. Payments

    ISTANBULSIGHTSEEING.COM

    Different methods of payment apply depending on travel arrangements and services.

    We accept all type of credit and debit cards and traveller's cheques Note: 5% handling fee for Credit - debit and all other cards and traveller's cheques

  • 3. Direct Bookings - (Online)

    To pay for services booked directly at istanbulsightseeing.com you must be a holder of a valid credit card. Your credit card number is required at the time of booking. In the event that İstanbulsightseeing.com is unable to obtain confirmation from the supplieran card then alternative card needs be offered. If the customer does not accept to alternate there will be notification of the relevant charges prior to issue of a confirmation invoice. If your travel documents are being paid for with a third party credit card we will require written authorisation to be provided by the card holder via fax or letter.

  • 4. Custom Made Tours and Groups

    When booking a custom made tour or when making a booking for a group of 10 people or more A NON REFUNDABLE DEPOSIT of 20% of the total package price should reach Istanbulsightseeing.com at the time of booking. Once the booking confirmed and completed by istanbulsightseeing.com full payment (less deposit) for groups and individuals should reach Istanbulsightseeing.com at the time of request by istanbusightseeing.com In the case of delayed payment Istanbulsightseeing.com reserves the right to treat this as a cancellation and to withdraw its confirmation of the services.

    For groups and custom made tours Istanbulsightseeing.com accepts payment by credit card certified bank cheque or by electronic bank transfer to our bank account.

  • 5. Other

    If you are not a holder of a valid credit card or do not want to send your credit card number through the internet then you can send your bookings directly to our sales office in Istanbul either by fax or e-mail and pay by electronic bank transfer or a certified bank cheque.

  • 6. Bank Account

    For International Bank Transfer Bank Account
    Bank Name: GARANTI BANK
    Country: Turkey
    IBAN: TR620006200070500006678313

  • 7. Validity of Prices

    All rates quoted or shown in our tariffs are based on current prices and are subject to change without notice in the event of currency fluctuation,government taxes or any such cost increase which is beyond istanbulsightseeing.com's control.

    istanbulsightseeing.com reserves the right to notify the customer of any increase to prices already published in our price lists brochures or website. Any eventual changes in rates will not be made without at least 8 weeks notice. After the invoice has been issued the price is guaranteed against any surcharge unless an increase is due to government laws or currency changes.

    istanbulsightseeing.com will absorb an amount equivalent to 5% of the package price. Amounts that exceed 5% will be charged but should the surcharge exceed 10 %clients will be entitled to cancel their booking with a full refund.

  • 8. Cancellation

    For all cancellations istanbulsightseeing.com will make every effort to ensure the best protection for the customer. However late cancellations can result in compensation claims from hotels and other service partners. All cancellations must be in written and sent to istanbulsightseeing.com by letter fax or e-mail. In conformity with business practices within the Turkey´s travel industry istanbulsightseeing.com is obliged to charge cancellation fees to customers of full price as follows:

    Notice of Cancellation - Individual Customer
    More than 2 weeks prior to arrival: 20%

    Less than 2 weeks prior to arrival: 45%.

    Less than 72 hours prior to arrival: 70%

    Less than 48 hours prior to arrival: 100%

    Notice of Cancellation - Groups (10 or More)
    More than 4 weeks prior to arrival: 30%

    Less than 4 weeks prior to arrival: 50%

    Less than 72 hours prior to arrival: 100%

    Since cancellation rules for domestic flights trains and day tours that include flights are stricter than normal cancellation rules Istanbulsightseeing.com can not refund for any flight that have been booked.

  • 9. Notice of Cancellation - Individual Customer

    For all cancellations istanbulsightseeing.com will make every effort to ensure the best protection for the customer. However late cancellations can result in compensation claims from hotels and other service partners. All cancellations must be in written and sent to istanbulsightseeing.com by letter fax or e-mail. In conformity with business practices within the Turkey´s travel industry istanbulsightseeing.com is obliged to charge cancellation fees to customers of full price as follows: Notice of Cancellation - Individual Customer

    More than 2 weeks prior to arrival: 20%

    Less than 2 weeks prior to arrival: 45%.

    Less than 72 hours prior to arrival: 70%

    Less than 48 hours prior to arrival: 100%

    Since cancellation rules for domestic flights trains and day tours that include flights are stricter than normal cancellation rules Istanbulsightseeing.com can not refund for any flight that have been booked.

  • 10. Notice of Cancellation - Groups (10 or More)

    For all cancellations istanbulsightseeing.com will make every effort to ensure the best protection for the customer. However late cancellations can result in compensation claims from hotels and other service partners. All cancellations must be in written and sent to istanbulsightseeing.com by letter fax or e-mail. In conformity with business practices within the Turkey´s travel industry istanbulsightseeing.com is obliged to charge cancellation fees to customers of full price as follows:

    Notice of Cancellation - Groups (10 or More)

    More than 4 weeks prior to arrival: 30%

    Less than 4 weeks prior to arrival: 50%

    Less than 72 hours prior to arrival: 100%

    Since cancellation rules for domestic flights trains and day tours that include flights are stricter than normal cancellation rules Istanbulsightseeing.com can not refund for any flight that have been booked

  • 11. Invoice and Voucher Delivery

    Invoice and vouchers will be handed over on arrival or sent to the customer. In accordance with mail order regulationsall documents that are posted will be sent to the billing address of the credit card holder not to the address of the passenger (unless they are one and the same).

    We strongly recommend that all documents be sent to you by Registered Post or Courier Service to your homeoffice or departure airport. There is a small additional fee for this service. Documents can be mailed by first class post but istanbulsightseeing.com cannot accept responsibility for documents mislaid or lost. The credit card used for purchase must be presented when vouchers are collected on arrival.

  • 12. Liability

    istanbulsightseeing.com works as an agent only and therefore disclaims any responsibility for any loss, damage, accident ,injury ,sickness or schedule change due to weather strike or any other cause beyond istanbulsightseeing.com's control.

    istanbulsightseeing.com acts in good faith and cannot be held responsible for any agent,hotel,coach ,operator, airline, guide, restaurant or any other person's or companies' acts defaults or delays.

    istanbulsightseeing.com reserves the right to alter the routes, itineraries or departure times without prior notice should the necessity a rise. In the case of any changes to flights (domestic and international) the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights ,meals, transfers etc.) at the time provided. We therefore advise all clients to have comprehensive travel insurance to meet all contingencies.

    If you are dissatisfied in any way with your stay in Istanbul / Turkey you must advise istanbulsightseeing.com there on in written letter within 10 days of your return. Otherwise no compensation may be considered.

  • 13. Car Rental (Terms and Conditions)

    istanbulsightseeing.com offers a comprehensive car rental brokering service. Our goal is to offer the best prices and the best service from highly rated and reliable car rental companies. The cars you rent through our service are always new,clean and in excellent condition.

    Age Requirement and Driving Licence
    Minimum driver age is 20 years and a full driving licence must have been held for at least 12 months. The driving licence must be presented at the start of the rental. If the driving licence is not in Roman alphabetthen an international driving permit (IDP) is needed for translation purposes.

    Credit Card
    A credit card imprint will be taken at the start of all rentals for security reasonseven when a voucher covers the cost of the rental. Cash and debit card deposits will not be accepted. This credit card imprint may be used to pay all extra chargesincluding extra driven kilometresextra insuranceparking finesdamages or any costs due to the car rental company as a result of the hirer's use of the car.

    The following credit cards are accepted:
    VISA / MASTERCARD / AMERICAN EXPRESS


    Pick-up and Drop-off Service
    For customers in the Istanbul area staying at hotels,guesthouses or other accommodation free transfer is offered to and from the rental location. Free transfer is also offered from certain locations in the Istanbul city centre. For customers arriving at Ataturk airport a pick-up and drop-off service is offered at 30 $ additional charge each way.

    For a pick-up service it is essential that istanbulsightseeing.com be given the correct information concerning pick-up location and timebefore departure.
    If this information is not available at the time of booking please ensure that you inform us of this at least 3 days prior to departure. If this information is not provided in timeno responsibility will be accepted or compensation considered for a failed rental.

    Rental Period
    The minimum rental period is one day (24 hours). The period is calculated from the time the hirer is picked up until the time when the vehicle has been returned to the same location. If the vehicle is returned 1 hour or more after the designated drop-off time the car rental company reserves the right to charge an extra day.

    Extention of Rental
    If you wish to extend the rental period after receiving the vehicle you may only do so by direct arrangement with the supplier. You will be charged by the supplier at the local daily rate which may be higher that our negotiated rates.

    Fuel Tank
    Rental rates do not include petrol. The rental car will normally have a full tank of fuel and the car should be refilled before returning it. If the hirer fails to do so a charge will be made for having the tank refilled.

    Insurance
    Third party liability is equivalent to the amount stipulated by Turkish Law at any given time. This also applies to the amount of individual driver liability. Third party cover and personal accident insurance is automatically included in your rental.

    Collision Damage Waiver (CDW)
    CDW is available with each car for an additional fee (included in unlimited mileage).
    CDW covers damages to the rental vehicle. It waives liability in case of any damages to the vehicle in excess of 6.000 $ for 2wd cars and 8.000 $ for 4wd and larger cars.
    CDW does not cover damage caused by negligencedriving while intoxicateddamage to tyresheadlightswind-screen and the underside of the cardamage caused by loose stones thrown up at the car from gravel roads or damage to the engine of the car caused by water getting into the motorplease see the full details listed on the back of the rental agreement.

    Baby and Child Safety Seats
    Safety seats for babies and children are available. The charge for a baby seat is 60 $ per rental for children from the age of 6 months to 4years. There is no charge for seats for children of 4 years and older.

    Driver's Restrictions
    The hirer may not drive 2wd cars into the highlandsor on any off road track.

    Cancellations and Amendment Charges
    The same cancellation and amendment rules apply to car rentals as to other services on this site.

    Value-added Tax (VAT)
    All prices mentioned on this site include value-added tax. In Turkey this tax (%18) is can vary a lot.

    Rental Documents
    The rental voucher must be presented when picking up your rental car.
    istanbulsightseeing.com cannot be held responsible for rentals rejected if a voucher is not presented. In the case of a lost voucher you must contact istanbulsightseeing.com so that a new voucher can be printed.

    Provision of Cars
    Suppliers can refuse to provide a vehicle to any customer who is in their opinion unfit to drive or who does not meet eligibility requirements. In such cases we will endeavour to evaluate each case fairly.

    Car Type / Suitability
    istanbulsightseeing.com is unable to guarantee a particular make or model of car. The car indicated in your voucher is for guidance only and may be substituted for an alternative similar or upgraded car (at no extra cost).

    Number of Passengers
    Our rental cars are insured for a maximum number of passengers. Istanbulsightseeing.com cannot accept responsibility if the vehicle is not large enough to accommodate all passengers and luggage where correct details were not supplied at the time of booking.

    Complaints
    If you are dissatisfied in any way with the standard of the car or the serviceyou must advise the supplier immediately. You must also advise istanbulsightseeing.com in writing within 7 days of your return. As a locally operated agency istanbulsightseeing.com is well placed to deal with your complaints. We aim to resolve all complaints promptly.

    NOTE: All rentals are subject to the full rental agreement terms and conditions at the time of rental.