Refund and Returns Policy

 

Thank you for choosing IstanbulSightseeing.com for your travel experiences. We value your trust and strive to provide the best services for our customers. Below, you will find our comprehensive Refund and Returns Policy. Please read it carefully as it outlines the conditions and procedures for refunds and returns related to our tours and services.

1. General Overview

Each tour offered on IstanbulSightseeing.com has a unique refund and returns policy. These policies are clearly stated on the respective tour detail pages. We encourage you to review the specific refund policy associated with the tour you are booking before finalizing your purchase. By completing your booking, you agree to the terms outlined in the applicable refund policy.

2. Refund Eligibility

Refund eligibility depends on the following factors:

  • Cancellation Timing: Many tours have specific deadlines for cancellations to be eligible for refunds. These details will be explicitly mentioned in the tour description.
  • Tour-Specific Policies: Certain tours, especially those involving third-party services, may have stricter refund conditions or may be non-refundable.
  • Force Majeure: In cases of natural disasters, political unrest, or other unforeseen circumstances beyond our control, refund eligibility will be assessed on a case-by-case basis.

3. Refund Process

If you are eligible for a refund:

  • Refunds will be processed to the original payment method used during the purchase.
  • Processing times may vary depending on your financial institution but typically take 3-7 business days to reflect in your account.
  • Refund requests must be initiated by contacting our customer support team at support@istanbulsightseeing.com. Please include your booking reference number, tour details, and reason for the refund request.

4. Non-Refundable Scenarios

The following scenarios are generally not eligible for refunds:

  • No-Shows: Failure to arrive at the designated meeting point or departure time without prior notice.
  • Late Cancellations: Cancellations made outside the refund eligibility period specified in the tour details.
  • Custom Tours: Tailor-made or private tours that involve personalized arrangements, unless otherwise stated.
  • Third-Party Services: Additional services such as flights, visa arrangements, or accommodations booked through third parties.

5. Amendments and Changes

In some cases, instead of a refund, we may offer the option to reschedule your tour or receive a credit for future bookings. This will depend on the specific terms of the tour and availability.

6. How to Request a Refund

  1. Contact our customer support team at support@istanbulsightseeing.com.
  2. Provide your full name, booking reference number, and details of the tour.
  3. Clearly state your reason for requesting a refund.
  4. Our team will review your request and provide a resolution within 3 business days.

7. Additional Notes

  • Any applicable bank charges, currency conversion fees, or payment gateway fees may be deducted from the refund amount.
  • In the event of disputes, our management reserves the right to make the final decision based on the documented terms and conditions of the booking.
  • This policy is subject to change without prior notice. We recommend reviewing this page periodically for updates.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact us:

Thank you for choosing IstanbulSightseeing.com. We look forward to helping you create unforgettable memories in Istanbul.